Teach DMV workers to be polite – now that’s the answer

750,000 residents use the Providence, RI DMV system annually and most note long lines as the reason for the negative public image it has.  So what do you do to solve the biggest problem they have?  You bring in an insurance company to teach sensitivity training to the workforce of course.  It all makes perfect sense, just combine the bureaucracy of the insurance industry with the great taste of a government run DMV and you’ve got a recipe for success.  Instead of fixing the problem, utilize significant funding and resources to train a workforce that likely already has low job satisfaction and high turnover.  Perhaps they didn’t know that QLess is ending long lines and improving the customer experience at leading DMVs across the nation.  Check out what we’re doing in Johnson County for an example.  And if you’re one of those unfortunate Providence customers, let them know there is a better way.