QLess selected Finalist for Best Overall Company of the Year by the American Business Awards
Yesterday, QLess was selected Finalist for Best Overall Company of the Year by the American Business Awards, because of the high average scores received during more than five weeks of preliminary judging. This is the second year in a row that QLess is recognized by the Stevie Awards –sometimes called the ‘Oscars of Business’. We couldn’t have done it without our customers (most QLess customers have already recommended us to their colleagues, and a few of them have won awards of their own for their QLess installations) and team, so our thanks go to all of them!
–Alex
Become a QLess Partner – Make Money in Your Sleep
QLess welcomes Independent Sales Offices (ISOs), affiliates, resellers, franchisees, distributors, representatives, and all kinds of partners. We pay you a generous ongoing revenue share. We have offices in five continents (including Los Angeles, New York & Sunnyvale (USA), Barcelona (Spain), Buenos Aires (Argentina), Muar (Malaysia) and Nairobi (Kenya)), and are already fully integrated with some of the world’s leading POS vendors and merchant processing solutions, and are partners with some of the world’s leading customer flow management providers. If you think you can sell QLess or refer us to someone who could benefit from it, drop us a line. We are also hiring salespeople, business developers, marketers and software developers.
The QLess Web Services API – Building on the QLess Mobile Wait Management, CRM & Marketing Platform
Did you know that virtually all QLess functions are available via our secure API, so you can integrate wait management, customer flow management, mobile queueing, mobile CRM, analytics and/or mobile marketing into your own application? Integration is a breeze. The possibilities are endless. Contact us today for details.
–Alex
Just found this gem in a recent discussion on reddit.com:
“I worked at Target in high school, and in the ‘training’ before we started, they had about 15 new hires in a conference room, and they had us stand up and told us to sit down once we thought 1 minute had elapsed. They told us not to count though, but just to sit down when it felt like a minute. I swear, this one woman sat down after 15-20 seconds. Almost everyone had sat down, and it was down to just me and one other person, and they sat down, and then I felt awkward standing by myself and so I waited a bit and sat down. Turns out I sat down at like 48 seconds. The point was to show how people think things last longer in situations where they are waiting.”
Maybe you have metrics about your average customer wait. Maybe not (you should!) But have you ever collected metrics about your average perceived customer wait? The two numbers can be quite different. Products are consumed, but services are experienced. How and where you make your customers wait can dramatically reduce their perceived wait time. Get QLess, let them use their cell phones to hold their spot in line, and wait how and where they choose, and they’ll love you for it.
–Tim
Mesa Community College submitted QLess for Best Innovation of the Year. Seeing them write about QLess with such passion has to be one of the best rewards an entrepreneur can get.
You can read Mesa’s complete Innovation of the Year submission at http://www.qless.com/colleges/QLessAtMesa.pdf
–Alex
Successful QLess launch for Sprint in-store customers
“We have seen the efficiency it creates, & more satisfied customers. We liked it a lot because it gives us the option to see what customers are there & service them accordingly. Everybody was excited. Every store should have QLess”. -Ali Faraz, VP, Sprint stores
Ali’s next move? He asked to expand QLess deployment to every one of his stores.
–Alex
QLess successfully launched at Missouri DMV
” I am very excited to use all the features of this system and am so relieved to see customers using it with ease.” –Cyril Wrabec, Missouri DMV
QLess at JoCo DMV named 2009-2010 Technology Solutions Award Winner by the Public Technology Institute
QLess at JoCo DMV named 2009-2010 Technology Solutions Award Winner by the Public Technology Institute. “The program,…an entirely new technological approach for the public sector, …ability for customers to “place themselves in line” by providing their cell phone number either in the office, online or by phone”. The awards recognize 9 winners in each of 5 categories nationwide. The best part of it is our customers nominated us for this.
–Alex
QLess Customer Testimonials
QLess in the words of our customers:
“It’s helped keep customers from walking away,”
–Dada Ngo. Owner, The Boiling Crab.
“It’s a really intuitive system…We’ve had absolutely no problems with our hostesses learning the system.”
“We are able to obtain a lot more guests.”
“It keeps [guests] up to date. We don’t have to have hosts wasting time trying to find them. We don’t have to have [hosts] trying to give them more information or when their table’s going to be ready. The system will update them.”
“[Guests are] shocked…they get excited…they’re very happy about the whole system.”
“Our bar can be full the whole time during happy hour, and if there’s no space, they’ll just look at it and change their mind. Those are guests that you can retain, that can leave and come back…We lose a lot less guests that way.”
“The setup was incredibly easy.”
(On Using OpenTable and QLess together) “Using the 2 systems side by side is effortless.”
– Michael Wilson, Manager, Border Grill
“I think overall it’s a very good system. Customers really like it. The day we had a really long wait, everything was perfect. On a 1 to 10 scale, I’d give it a 9. Educating people [about their wait] helps tremendously. It’s perfect, it really is.”
–Patricia Rogers, Citizen Services Director, Office of the Mayor, Nashua, NH
“The Johnson County Kansas Treasurer’s Division of Motor Vehicles is pleased to have partnered with Q-Less on our new line management or queuing system. The response and customer feedback about the system has been overwhelmingly positive. It has giving our customers a sense of freedom from the motor vehicle process.
One customer …said that it was as good as car registration may get. …
The flexibility and willingness that Q-Less has shown in understanding our business operations, constraints and needs has been outstanding. This partnership has been very exciting for Johnson County and we look forward to our continued success.”
–Amy Meeker Berg, Chief Deputy Treasurer, Johnson County, Kansas
“So far I am ecstatic with the app and even more happy with the support I get”
–Bill Deehan, IT Director, Mesa Community College
“Sherry had some very complimentary things to say about Qless and it’s staff as well…Any simpler and it would do it itself! We would like you to consider us a strong reference for your firm.”
–John Barker, IT Director, Motor Vehicle Registration, City of Nashua.
“Charles and Tim have been just wonderful to work with. They are always prompt with any assistance I need…I really believe that the QLess system has helped alleviate the customer confusion
we’ve been dealing with since this facility was built back in the 1950′s…Having QLess has inspired us to make some significant changes in the way we operate our Adoption program and I am quite certain that these changes will make that program more efficient and customer friendly.”–Ginger Scott, Customer Service Supervisor, Town Lake Animal Center, City of Austin
“QLess? It’s quick, it’s convenient. Quick and easy tool. Quick to navigate through. It’s very easy for me. I don’t have any complaints.” -Chloe Crims-Merritts, Receptionist, Admissions and Advisement, Mesa Community College
“I love the fact that we can cell phone numbers in and students can go anywhere they want pretty much on campus. They don’t have to necessarily wait here…Basically, I really like it.” –Christiana Ravecchioli, Receptionist, Admissions and Advisement, Mesa Community College
And in Spanish:
“Esta realmente bien. Me gusta bastante y me aporta mas cosas que el tema del turno que es bastante basico y elemental.”
—Kiko Medina, Director General, OhMyCut.com (cadena espan~ola de peluquerias)
In the word of our end users:
“This is pretty cool, since it allows you time to shop at the local stores…and not worry about missing your name called out.”
“Perfect. What a great service. Thanks!”
“That’s cool wish everybody would do this!”
” thx.love the new system.”
“I am thru…what a wonderful way to do this..thanks”
“This is a great system. Thanks!”
“Neat idea!”
“I dig it.”
“Better than the food!”
“Thank you and i love the new system!!”
“Thanks alot for the update i trully appreciate your services”
“Arrived at DMV at 10:45. Bruce is now at window 13. we have
left. Picked up tile. Delivered tile. Had lunch. Installed 20percent
of tile. Picked up Taylor at OE came back to DMV. Govenment (sic) run
organization at its best!”
We won’t rest until you are satisfied and we’ve eliminated waiting from the face of the Earth!
–Alex
Olympic Sponsor sought for once-in-a-lifetime opportunity
One of the world’s most beloved brands wants QLess for their event at the Winter Olympics in Vancouver this month, and is looking for an Olympic sponsor who would get prominent exposure in displays, kiosks, SMS, phone calls & more, + access to an audience of hundreds of thousands of rich Olympic attendees, asking them if they’d like to opt in to a special SMS offer from the sponsor, who’d be able to send interactive SMS coupons, promotional messages and/or surveys to every opt-in thereafter. Do you know anyone who’d be interested? A list of Olympic sponsors at http://www.vancouver2010.com/more-2010-information/about-vanoc/sponsors-and-partners/vancouver-2010-sponsors/ Amazing marketing/PR opportunity to sponsor the first ever QLess Olympics for less than you would think. Contact sponsorships
qless.com for details.
–Alex
